Sharon Seguin-Lopez

SUMMARY

Over 19 years of telecommunications experience with a background in network design, circuit provisioning, project management, and customer service.  Knowledge of several types of telephony equipment and computer skills.   Strong communication and organizational skills.  Very flexible to adapt to the changing telecommunications industry.  Over 5 years of retail management experience. 

EXPERIENCE

AT&T, Collabera, San Antonio, TX                                                                   Jun 2014–Mar 2015

Post Sale Project Manager-NSS

¨       Ensure Ethernet ASE service is installed, while providing consistent status/parity between customers, Business Units, and Engineering organizations.

¨       Plan, communicate, and monitor the overall completion of over 300 projects on average, through to infrastructure build, within budget, and between other organizations.

¨       Receive issues and escalations from ENOC/ECSPC and help troubleshoot to resolve the issue for installalation/completion.

 

AT&T, COLLABERA, San Antonio, TX                                                               Nov 2012 –June 2014

Pre-Sale Network Design Engineer – Sales support

¨       Design 1G and 10G switched Ethernet circuits to fulfill customer specific requests that may include special construction and recommend proposed solutions on fiber requirements.

¨       Coordinate with other departments to complete designs, which may include outside plant, inner office facilities, and equipment to provide cost and intervals.

¨       Contribute and provide knowledge to complete complex paths to provide diversity when requested.

¨       Analyze or problem solve, by communicating with sales to provide support with any questions or concerns they may have.

 

One source networks, San Antonio, TX                                                      Jun 2012–Nov 2012

Provisioner

¨       Submitted orders with multiple vendors for a broad range of platforms and technologies, to utilize voice, video, data, and managed services.

¨       Coordinated with vendors and communicated with project managers, costs and intervals, for new installs to increase revenue.

¨       Researched information for disconnects while handling all costs and early term liabilities for a possible dispute.

¨       Knowledge of multiple systems and portals to process and complete orders in a timely manner, which include international, optical, and Ethernet services.

 

at&t WIRELESS/TEK SYSTEMS,  San Antonio, TX                                            Jan 2011-Feb 2012

RAN Design Engineer

¨       Build equipment shelves, such as RJ45, Node B, Enode B, & SIAD at the cell site in Granite, for vendors that include Ericsson, Alcatel, & Cienna, to support ethernet over sonet deployments.

¨       Input cables & segments for Ethernet, LTE, & EOS paths to cell sites for the 4G network project.

¨          Design several wireless paths which include, ethernet, gige, and evc’s from the Ipag, RNC, MSN, to the MTSO, and to cell sites in the southwest region for optimization.

¨       Create work orders as well as complete several tasks out of the cpdo ran ettcs sw queue, while providing circuit design training and instruction to peers.

 

VERIZON WIRELESS/TEK SYSTEMS,  Schertz, TX                                              Feb-July 2010

Network Operations Granite Data Entry Specialist

¨       Analyze and compare equipment such as routers, switches, dacs, and echo cans and edit or create them in Xng/Granite accordingly for accuracy.

¨       Create and manage work orders to decommission several cell sites in both Austin and San Antonio regions while communicating with other departments to complete tasks in a timely manner.

¨          Maintain dac and router ports weekly at 93% or better accuracy by utilizing the South Texas dacs xconnect discrepancy detail report and updating Xng.

¨       Evaluate and research physical inventory of equipment and xconnects and have designed over 300 network intra-switch circuit paths.

 

Telwest services,  Austin, TX                                                                              2009-2010

Linecost Provisioner

¨          Project managed over 600 circuits for relocation resulting in reduced costs & increased savings.

¨          Submitted orders to several vendors for circuits and coordinated installs, disconnects and moves.

¨          Communicated and coordinated with several departments and external customers to get service installed in a timely manner.

¨          Utilized Xng/Granite to design circuits and update pertinent information for engineering and technicians.

 

 

Level 3 Communications/Broadwing/ixc, Austin TX 2000-2009

Network Provisioner III/Project Manager

¨          Processed Access Service Requests with several different carriers to include circuits from ds1 to OC level to achieve optimization and complete cost reduction on average of 40-50,000 a month.

¨          Communicated with several departments such as planning, design, field operations, and test and acceptance, to ensure target deadlines are achieved and circuits are rolled or activated.

¨          Communicated with the customer to emphasize the importance of optimizing their circuits while increasing network capability & achieving cost savings.

¨          Documented process to train offshore employees on order processing and also trained and supported any questions on processes involved.

 

EDUCATION

BBA, Management, with concentration in Marketing, University of Texas in San Antonio

Telecommunications Management Certification,

University of Dallas, Graduate School of Management

Attended Cisco Certified Network Associate (CCNA) Study guide classes in Austin

SKILLS

Bilingual:  English and Spanish.  Computer Skills:  Operating systems:  Windows 95/98/NT

Computer Software applications:  Microsoft Office, Outlook, Word, Excel, PowerPoint, & Point of Sale Telephony applications:   CV ASR, VFO, BDS Telis, Alcatel, T-Soft/Umbrella, Circuit Vision, ASR X-change, LERG, APD, NOFA/NCM & Cofinder, PTS, ONXY, TMT, Granite, Costguard, Tirks, Live ASA, ROME, CTS Remedy, Esnap, Trifecta, and Webxng.